Terms and Conditions

ORDERING

Whilst all efforts are made to ensure accuracy of description, specifications and pricing there may be occasions where errors arise. Should such a situation occur Kitchen Clearance Uk Ltd cannot accept your order. In the event of a mistake you will be contacted with a full explanation and a corrected offer. The information displayed is considered as an invitation to treat not as a confirmed offer for sale. The contract is confirmed upon supply of goods. All goods remain the property of Kitchen Clearance UK Ltd until paid for in full.

PAYMENT

We are happy to accept the following methods of payment:

Paypal, BACS – please contact us for our bank details or see invoice

Debit card, Credit card payment will incur a 3% additional charge which is non-refundable Cash on collection

DELIVERY

All goods on the site are priced as ‘collection only’. However, if you require delivery then this can be arranged but we only offer a palletized kerbside delivery for some items. Please contact us for a quotation. It is the customers’ responsibility to have enough personnel available to get the item into their own premises, especially if stairs are involved. Kitchen Clearance accepts no liability for any damage incurred during this process and is not responsible for any costs or expenses as a result. Any delivery received damaged should either be refused and returned or a written comment added to the delivery note before signing otherwise the signature confirms that the pallet has been delivered in a satisfactory condition and free from visible signs of damage.

Any item refused upon delivery or cancelled prior to delivery without a valuable agreed reason will be charged a handling and re-stocking cost of 25% of the sale price.   Storage of any items not required for delivery within 7 days of purchase will be charged at a rate of 10% of the value of each item to a maximum of £50 per week to cover expenses and overhead costs.

Items not collected after the expiration of 3 months from the date of which any payment has been received will be disposed of.

RETURNS

Items collected and paid for at our premises (offline sales) are bought as seen and cannot be returned for a refund

Items ordered and paid for online (distance selling) Kitchen Clearance UK Ltd comply fully with the UK Distance Selling laws (see http://dshub.tradingstandards.gov.uk/).As such the following applies to online sales:

Your right to cancel starts the moment you place your order and doesn’t end until seven working days from the day after you receive your goods.

If your goods are faulty, or you’re been sent substitute items that you don’t want, Kitchen Clearance UK Ltd will pay return postage costs. In all other cases it is the purchaser’s responsibility to cover return shipping costs.

Notification of any item to be returned must be received within 24 hours stating the reason why and returned within 7 days for a full refund. The item must still be in the original packaging and must not have been used. Evidence of this not being the case will affect the refund value.

We strongly recommend that you fully insure your package that you are returning. We suggest the use of a carrier that can provide you with a proof of delivery. Kitchen Clearance UK Ltd will not be held responsible for items lost or damaged in transit.

Returned goods found to be tampered with by the customer will not be replaced or refunded but returned at the customer’s expense.

WARRANTY

Kitchen Clearance UK Ltd offers 1 months parts warranty only. All gas and electric Items must be installed by fully licensed engineers. The warranty commences from the day the item is either delivered or collected. The warranty is not transferable if the item is re-sold to another customer and becomes immediately void.

Kitchen Clearance is not responsible for any customer induced damage resulting from bad housekeeping, negligence, abnormal working conditions or faults caused by scale or calcium build up. All parts required that are covered by the warranty must be supplied by Kitchen Clearance only. Any parts fitted without our approval will be in breach of the warranty. The warranty does not cover any perishable parts such as door seals, washers or gaiters.

It is the responsibility of the customer to ensure that the right equipment is purchased for the intended purpose and work load.  Kitchen Clearance is not responsible for any problems which may arise due to equipment being misused or overworked.   It is imperative that the customer ensures all equipment is used within a suitable working environment.  Any failures of equipment due to poor environmental issues, such as lack of air circulation, are the responsibility of the customer.  Any costs incurred will not be paid for by Kitchen Clearance.  Any stock lost due to equipment failure will not be compensated for by the Company.

SECURITY

During the Paypal payment process, we ask for personal information that both identifies you and enables us to communicate with you.

We will use the information you provide only for the following purposes.

  • To send you newsletters and details of offers and promotions in which we believe you will be interested.
  • To improve the content design and layout of the website.
  • To understand the interest and buying behaviour of our customers.
  • To perform other such general marketing and promotional focused on our products and activities.

 COPYRIGHTS

All content includes on the site such as text, graphics logos button icons images audio clips digital downloads and software are all owned by Kitchen Clearance UK Ltd and are protected by international copyright laws.

PRODUCT DESCRIPTIONS

Kitchen Clearance UK Ltd attempt to be as accurate as possible however we do not warrant that product descriptions or other content is accurate complete reliable, or error free.

From time to time there may be information on Kitchen Clearance UK Ltd that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing and availability.

We reserve the right to correct any errors inaccuracies or omissions and to change or update information at any time without prior notice. (including after you have submitted your order). We apologies for any inconvenience this may cause you.

PRICES

Prices and availability of items are subject to change without notice the prices advertised on this site are for orders placed and include VAT and is ‘collection only’ (no delivery) unless otherwise stated.